I checked my Verizon account on their web site and it showed that no payment had been made and was overdue.
Earlier this year, I noticed that payment had not been deducted from my checking account one month when it as due.
I am a Verizon FIOS customer and had been enrolled in their automatic payment plan (payments automatically deducted from my checking account every month) since 2006. We tried to call and fix the issues with your company to no avail. I am now a comcast subscriber because of how badly things were run. Yet i got no phone call telling me anything was wrong or that the installer woulding be coming out. I finally had enough of waiting for the different packages that he wanted to sell me and I asked him would there be an installer out for the 20th he said they would be. The gentleman on the phone was more interested in selling me another package then taking care of what I asked. It is my belief that when I was contacted a couple of days before to make sure it was set for the day of 6/20. We had staightened this issue out days before and the prevous owners didnt want service till 6/29. For 6/20 no one showed up when I called to see why not they informed me that the previous owner still had service to the house till 6/29. I had an appointment set up for the day after I moved. I just wanted to comment to someone about when I tried to get fois put in my home that I was moving into. Did you have the same experience? Let us know. When we finally made it to customer service, we asked about service expansions in our area and the representative said the customer service department was not privy to information on when new service areas would be established.Īfter contacting customer service, we had a positive experience. We were on the phone for about three minutes trying to get through customer service. We pressed 0 six times before the automated system finally gave up and connected us with a customer service representative. When we called Verizon Fios customer service we were greeted with the normal automated system. You can fill in the account number box with all zeros if you do not have an account. According to the email contact form, they will respond within one business day. We’ll report how long it takes Verizon Fios customer service to respond. We’ve sent an email to Verizon Fios inquiring about when service will be available in our area. Verizon Fios does not offer an email address for Verizon Fios customer service. If you have an issue with Verizon Fios and you need to email customer service, you can use the email form online. Verizon Fios claims fiber optics are faster than cable connections. One of the main selling points for Verizon Fios is the fiber optic lines used for television and Internet access.
You can send Verizon a letter or payment – but you must use the proper mailing address.įor more information on Verizon Fios and the services offered, visit the main site as. Telephone support is only available between the hours of 8 a.m. Internet and television support are available 24 hours a day.
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When we entered our zip code to find the customer service phone numbers, we were redirected to the Verizon main website. Click here to leave a comment about your customer service experience. If services are available, your street address will be found and you’ll be asked additional questions about ordering. If you’re interested in ordering Verizon Fios services, you’ll need to enter your street address. Service areas are limited and not all areas covered by Verizon Wireless will be covered by Verizon Fios.
Verizon Fios is a company associated with Verizon Wireless that offers cable, Internet and home telephone. Contacting Verizon Fios Customer Service Center
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